Frequently Asked Questions

Contact DREAM Provider Care Services (PCS) at (252) 946-0585 and someone will assist you to assess your needs. They will present to you options and resources and guide you toward addressing your routine, urgent or emergency needs.

Your call, as well as your information, is strictly confidential. Dream PCS and all its contracted providers are subject to the "Health Insurance Portability and Accountability Act of 1996" (HIPPAA). This federal law protects the privacy and confidentiality of anyone receiving mental health, developmental disability, substance abuse, or any other services being provided.

Therefore, we adhere to the privacy protocols and comply with all HIPAA regulations to ensure your personal information remains confidential.

DREAM PCS Is Here For You In Difficult Times. We offer telehealth services to include telephone and video appointments for ALL treatment programs to support our patients and clinical staff during the pandemic.

We accept most insurance plans, including Medicaid and Medicare, along with other payment options including:

AETNA  ■  BLUE CROSS BLUE SHIELD CHAMPVA  ■  CIGNA  ■  GATEWAY  ■  HUMANA MAGELLAN ■ MEDCOST ■ MEDICARE
OPTUM  ■ UNITED BEHAVIORAL HEALTH  UNITED HEALTHCARE ■ TRICARE
A SLIDING FEE SCALE

MEDICAID INSURANCE PLAN CONTRACTS:
WELLCARE  ■  HEALTHY BLUE  ■  CAROLINA COMPLETE HEALTH  ■  AMERIHEALTH CARITAS UNITED HEALTHCARE COMMUNITY PLAN.

If you are not satisfied with services rendered at DREAM Provider Care Services, you may contact us directly at (252) 946-0585 or fill out a complaint form and along with a written letter. Submit your written complaint to:

DREAM Provider Care Services 
Attn: Staff Development/Risk Management Coordinator 
216 Stewart Parkway 
Washington, North Carolina 27889 
Office (252) 946-0585 
Fax (252) 946-0580